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Do
- Research
the casino you want to play at. Is it government licensed? Is the
casino a member of the Interactive Gaming Council?
Do
- Check to make sure that the contact
information for the casino is accurate and readily available on the
site. There should be an e-mail address and phone number posted in
an obvious location on their website. If the response time is as
prompt as they claim on their site, you can be reasonably sure that
the company is well managed and that you'll receive your winnings
promptly.
Do
- Question the company's whereabouts. An
employee should have no problem disclosing this information.
Do
- Check online casino review guides.
Players have the opportunity to comment on different sites they've
played and if a player was treated unfairly they will write about
it. If you do not find any negative remarks about the site you are
interested in playing at, there probably aren't any.
Do
- Be suspicious of anything that sounds
too good too be true. If bonuses are better than the payout of the
site, the casino may have financial problems and may not pay you
your winnings. Beware of bonuses that are over 10%; this may be a
sign that the casino is desperate for your business.
Do
- Read all the information the casino
offers. You should understand the company's policies before you
gamble with them.
Do
- Request copies of your gaming if
necessary. If there is ever a discrepancy between player and dealer,
the casino should be able to produce an audit of the transaction.
Audits are usually controlled by a third-party firm.
Do
- Ask who manages the financial side of
the casino. If they offer a clear and simple process to sending and
receiving money, the casino has chosen a reputable financial
company. Do the research.
Do
- Feel comfortable calling the
customer support 24-hour phone number. Whether it is a technical or
financial problem, you will receive guidance almost instantly at the
better online casinos.
Do
- Check the casino's code of
conduct. If they are a member of the Internet Gaming Council, the
casino has a mandate to operate fairly.
Don't
- Place wagers at any online casinos if
you are under the age of 18. First, you are probably using a credit
card that does not belong to you. Second, it is illegal.
Don't
- Put up with a rude customer service
agent. There are a lot of good people working in the industry who
sincerely care about the players. Most of the better casinos offer
instant support or live help and you should be able to talk directly
with an agent within minutes.
Don't
- Panic if the game you are playing
freezes. You are connecting through the Internet and remember,
things do happen. If you experience any problems, they can usually
be fixed by reconnecting, rebooting or reading the casino's FAQ
page.
Don't
- Try to commit fraud. Many online casinos
have sophisticated back-end programs and encrypted software to
verify transactions.
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